This qualification will provide you with the skills and knowledge required to be deemed competent in skilled hospitality operations with the need for you to apply discretion and judgement. Work will be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. A person employed at this level may have some responsiblity for others and provide technical advice as well as support to a team.
The qualification is suitable for an Australia Traineeship pathway and for VET in Schools delivery.
Job roles
Individuals with this qualification are able to perform roles such as:
• preparing and serving drinks at a bar
• preparing and serving espresso coffe
• serving food, wine and other beverages at tables
• providing reception or front desk services
• providing housekeeping services
• providing gaming services
Possible job titles include:
• bar attendant
• barista
• waiter
• wine waiter
• front desk receptionist
• housekeeper
• gaming attendant
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Qualification rules
To achieve a Certificate III in Hospitality, 16 units must be completed:
• all 8 core units
• 6 elective units:
Core Units:
SITHIND001A Develop and update hospitality industry knowledge
SITXCCS002A Provide quality customer service
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXHRM001A Coach others in job skills
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
Plus one of the following:
SITHFAB021A Provide and coordinate food and beverage service *
SITHIND003A Provide and coordinate hospitality service **
For Elective unit options, please contact our office to discuss your requirements.
Duration
The duration of this course can vary depending upon previous hospitality experience. Generally the duration ranges from 12 months to 18months.
Assessment
The assessment is completed through a number of means. For example the participant will complete the following; short written assessments,
observation of the trainee performing specific tasks, verbal questions, role plays, workbook tasks and supervisor feedbacks.
