This qualifcation provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgment. Wok would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsiblity for others and provide or hold specific coordination or support responsibilities within a store team.

This course may be completed through a Traineeship pathway or a fee for service enrolment.

Prerequisite requirements:

Qualification in Certificate II in Retail

Job roles: Individuals with this qualification are able to preform roles such as:

• providing in-depth product and service advice in a retail environment
• selling products and services in variety of retail settings
• leading a team preparing and selling fast food items
• leading a department team within a large store or supermarket
• acting as an assistant to a manager of a small to medium store
• organising and maintaining work areas and displays
• carry out specific responsibilities, such as merchandising

Possible job titles include:

• sales assistant
• customer service representative
• shift manager
• assistant store manager
• team leader
• crew leader
• department manager
• checkout supervisor

Qualification requirements:

To achieve a Certificate III in Retail a total of 10 units of competency must be completed.

This comprises:

• 3 core units ( * must be completed)
• 7 elective units

Core units include:

Unit Code	Unit Title
SIRXRSK002A	Maintain store safety *
SIRXOHS002A	Maintain store security *
SIRXCCS003A	Coordinate interaction with customers
SIRXSLS004A	Build relationships with customers

 

Electives may include:

Unit Code	Unit Title
SIRXADM002A	Coordinate retail office
SIRXQUA001A	Develop innovative ideas at work
SIRXMGT002A	Maintain employee relations
SIRXMER005A	Create a display
SIRXINV002A	Maintain and order stock
SIRXMPR001A	Profile a retail market
BSBCMM301A	Process customer complaints

• Our trainers can assist with all RPL processes
• These are commonly used electives however there is a wider range of electives available to suit your requirements.

Duration

 

The duration of this course can vary depending upon previous retail experience. Generally the duration ranges from 6 months to 24 months.

 

Assessment

 

The assessment is completed through a number of means. For example the participant will complete the following; short written assessments, observation of the trainee performing specific tasks, verbal questions, role plays, workbook tasks and supervisor feedbacks.

 

Enrolment

 

This course is Centrelink approved

 

Please complete the following enrolment form

 

Please either email the completed Enrolment Form to admin@karbentraining.com.au or fax it to 02 4355 4619.

 

A Training Consultant from KARBEN Training Solutions will be in contact with you, within 24 hours.

 

If you have any questions please contact our office on 02 4353 7188.