KARBEN Training Solutions is a Nationally Registered Training Organisation

Cert II in Retail (SIR20207)

Certificate II in Retail (SIR20207)

Summary

Certificate II in Retail has been designed as the standard entry level qualification for the Retail Industry. It applies to those wishing to develop the skills and knowledge to begin a career in the Retail Industry. Likely functions for those who complete the qualification include working within clearly defined contexts and under direct supervision. It involves interacting with customers, performing stock control, operating point of sale equipment, balancing the register and minimising theft.

This course may be completed through a Traineeship pathway or a fee for service enrolment.

Job roles: Individuals with this qualification are able to perform roles such as;

providing product and service advice in a retail store
selling products and services in variety of retail settings
checking stock and replenishing retail shelves
checkout operator
preparing and selling fast food items
store, rotate and replenish food stock

Possible job titles may include:

sales assistant
customer service representative
crew member

Qualification requirements

To achieve a Certificate II in Retail a total of 14 units must be completed.

This comprises:

9 core units, and
5 elective units (determined as per agreement between employer and KARBEN Training Solutions)

Core Units include:

Unit Code	Unit Title

SIRXCOM001A	Communicate in the Workplace
SIRXCCS001A	Apply POS handling procedures
SIRXCCS002A	Interact with customers
SIRXIND001A	Work effectively in a Retail Environment
SIRXICT001A	Operate Retail Technology
SIRXCLM001A	Organise and maintain work areas
SIRXOHS001A	Apply safe working practices
SIRXRSK001A	Minimise theft
SIRXINV001A	Perform stock control procedures

Electives may include:

Unit Code	Unit Title

SIRXMER001A	Merchandise products
SIRXSLS001A	Sell products and services
SIRXSLS002A	Advise on products and services
SIRXINV002A	Maintain and order stock
SITXOHS002A	Follow workplace hygiene procedures

Our trainers can assist with all RPL processes.
These are commonly used electives however there is a wide range of electives available to suit your requirements.

Duration

The duration of this course can vary depending upon previous retail experience. Generally the duration ranges from 3 months to 12 months.

Assessment

The assessment is completed through a number of means. For example the participant will complete the following; short written assessments, observation of the trainee performing specific tasks, verbal questions, role plays, workbook tasks and supervisor feedbacks.

Enrolment

Please complete the following enrolment form

Please either email the completed Enrolment Form to admin@karbentraining.com.au or fax it to 02 4355 4619.

A Training Consultant from KARBEN Training Solutions will be in contact with you, within 24 hours.

If you have any questions please contact our office on 02 4353 7188